Frequently Asked Questions

Welcome to the frequently asked questions page. We hope this information will help answer your questions and if not feel free to Contact Us.

Q. If i have water line break after hours who do i call?
Q. Is there a charge to have my water turned on or off?
Q.Does the Village clean the sidewalks when it snows?
Q.If i buy a home in the village do i have to come into the office to have my water turned on?
Q. I had a leak do i still have to pay the full water/sewer bill?
Q.What do the letters on the left of my bill stand for?
Q.How much does a gallon of water cost me?
Q. How is my water usage calculated?
Q. What is the minimum water use?
Q.How safe is the water i drink?
Q. How can i pay my bill?
Q. Why are the fire hydrants different colors?
Q. How often do you estimate water meter readings?


Q. If i have a water line break after hours who do i call?
A. If you have an emergency service request after normal business hours please call the Water Plant at 355-4991 for an on call Water Department employee.
Q. Is there a charge to have my water turned on or off?
A. No. If you have a service request please call the utility office to schedule an appointment at least 24 hours before needed.
Q.Does the Village clean the sidewalks when it snows?
A. Sidewalks are the responsibility of the home owners to maintain.
Q. If i buy a home in the village do i have to come into the office to have my water turned on?
A. Yes. The Village does require a $125.00 deposit and a water/sewer application be filled out before water service is turned on.
Q. I had a leak do i still have to pay the full water/sewer bill?
A. Yes.
Q. What do the letters on the left of my bill stand for?
A. -WC is Water Charge. This is what the water cost you.
-SC is Sewer Charge. This what the sewer service cost you.
-WDC is Water Debt Charge.this is to pay for the water plant renovation loan. This is billed to every home owner regardless if the water is on or not.
-SDC is Sewer Debt Charge. This is to pay for the sewer system loan. This is billed to every home owner regardless if water is on or not.
Q. How is my water usage calculated?
A. The village meters water in cubic feet. It takes 7.5 gallons of water to equal 1 cubic foot.
Q. What is the minimum water use?
A. The minimum usage is 350 cubic feet which is 2,625 gallons of water.
Q.What is the monthly bill for 350 cubic foot usage?
A. With water usage, sewer usage and debt charges your bill will be $106.00
Q. How much does a gallon of water cost me?
A. A gallon of water costs you approximately 2 cents.
Q. How safe is the water i drink?
A. The village tests daily to meet EPA requirements so your water is safer than bottled water.
Q. How can i pay my bill?
A. You have four options ~
1. Bring your bill in during regular hours.
2. Mail your bill.
3. Place in drop box in door to office.
4. Online Bill Payment.
Q. What forms of payment can i use?
A. We accept Cash,Check,Money Order or Credit/ Debit cards through online bill payment.
Q. Were do i find my PIN for paying online?
A. You will need to call the Utillity Office @ 355-8070 to obtain a PIN.
Q. Why are the fire hydrants different colors?
A. The colors represent how much water the hydrant can flow in case of a fire, Red hydrants flow Less than 500 GPM - Orange hydrants flow 500-999 GPM - Green hydrants flow 1000-1499 GPM and Blue hydrants flow 1500 GPM or more.
Q. How often do you estimate water meter readings?
A. Occasionally we may have to estimate readings due to unforeseen circumstances and during the winter due to ice or snow. If your meter reading is estimated your bill will have a notification on it.
Q. I dont want my meter reading estimated! What can I do?
A. Make sure your meter is clear of any obstacles. Example: Snow, Ice, Cars, Yard Waste Etc.